Legal

Privacy Policy

Last updated: March 1, 2025

1. Introduction

Senvix ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use the Senvix platform and associated services ("Platform"). It applies to all users regardless of location and is intended to comply with applicable data protection law, including the General Data Protection Regulation (GDPR) where applicable.

2. Data We Collect

We collect the following categories of personal data:

  • Registration data: Name, email address, country of residence, and any other information provided during account creation.
  • Identity verification data: Government-issued identification documents and proof of address where required by applicable law or our compliance obligations.
  • Technical data: IP address, browser type and version, device identifiers, operating system, referring URLs, and pages visited on the Platform.
  • Usage data: Actions taken on the Platform, feature interactions, session duration, and trading activity logs.
  • Communication data: Records of correspondence with our support team, including chat transcripts and email exchanges.
  • Cookie data: As described in our Cookie Policy.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: To provide the services you have registered for and fulfil our obligations under the Terms of Service.
  • Legal obligation: To comply with applicable laws, regulations, and regulatory obligations including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Legitimate interests: To improve the Platform, detect fraud, ensure security, and conduct internal analytics.
  • Consent: For optional communications such as marketing emails, where you have explicitly opted in.

4. How We Use Your Data

We use the data we collect to:

  • Create and manage your account and provide access to Platform features.
  • Process and execute trading activity on your behalf via connected exchange APIs.
  • Communicate with you regarding your account, security alerts, and service updates.
  • Verify your identity and comply with legal and regulatory obligations.
  • Detect and prevent fraud, abuse, and unauthorised access.
  • Analyse Platform performance and improve our services.
  • Send marketing communications where you have consented to receive them.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Account data is retained for the duration of your account and for a period of up to 5 years thereafter to comply with legal and regulatory obligations. You may request deletion of your data subject to applicable legal retention requirements.

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers: Third-party vendors who process data on our behalf, including cloud infrastructure providers, customer support tools, and analytics platforms, all bound by data processing agreements.
  • Regulatory authorities: Competent authorities where we are legally required to disclose information.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data, subject to legal retention requirements.
  • Object to processing based on legitimate interests.
  • Request restriction of processing in certain circumstances.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with a supervisory data protection authority.

To exercise your rights, contact us at privacy@senvix.eu.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include AES-256 encryption, TLS data transmission, mandatory two-factor authentication, and regular security audits. No transmission over the internet is completely secure; however, we take commercially reasonable steps to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Continued use of the Platform after any changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

10. Contact

For any questions or requests relating to this Privacy Policy, please contact us at privacy@senvix.eu.